As Data Management Specialist at the King County Regional Homelessness Authority, Joel manages HMIS for their in-house team of case workers, working with King County providers on HMIS projects, and working both externally and internally on data analysis projects. As KCRHA stands up a project to begin billing Medicaid for supportive housing services, Joel has designed the data collection and claim submission process, using Clarity as the source of all claim information.

As CEO of the Institute for Community Alliances (ICA), David Eberbach oversees the non-profit organization with 125 employees, managing HMIS systems in 35 Continua of Care in 14 states. After spending five years doing direct client work as a housing counselor, Mr. Eberbach moved to ICA, an organization focused on program development grant management and administration, where issues related to housing and the unhoused remained a core focus in that work. After a slight detour in the data warehousing space, Mr. Eberbach came back to ICA and became the Executive Director in 2014 and CEO in 2022.

Julie Eberbach is the Corporate Operations Officer for the Institute for Community Alliances (ICA). Julie has actively worked with data collection efforts for housing and homeless service providers since 2000 and was responsible for the creation and implementation of the HMIS effort in the State of Iowa. Julie is particularly interested in federal and state regulation and policies around housing and homelessness and provides technical assistance to local Continua of Care as well as community-based providers to help ensure proper understanding and compliance. Julie was named Corporate Operations Officer in January of 2023.

Emily is an experienced transformational leader known for building high-performance teams and achieving results. As the Deputy Chief Information Officer for LAHSA, Emily provides leadership and strategic guidance in critical areas of technology administration, governance technology evaluation, and service delivery. Emily has been in the technology field for 25+ years. She was honored as the first woman of color CTO/CIO in education and the first woman of color in California to receive a Laureate for using technology to benefit society - and has received a number of awards and is a member of various organizations.

As Director for Data and Analytics at CSH, Kim works to drive and develop CSH’s internal and external work using data to drive efficiency, efficacy, and impact. She oversees a team of data analysts that create and maintain CSH’s signature data products and work with HMIS and other systems data to inform programs and policies in communities across the country. Kim also currently serves as the Board President for the National Human Services Data Consortium (NHSDC). Prior to joining CSH, Ms. Keaton spent six years at the New York City Department of Homeless Services as Director of Project Management.

Tamera has served as the CEO of the Regional Task Force on Homelessness (the CoC lead agency for San Diego) since 2018. With over 20 years of senior leadership experience, Ms. Kohler serves on multiple state and national boards including the National Alliance to End Homelessness (NAEH) Leadership Council. Before joining RTFH, she served as the Division Director of Homeless Strategy and Investment in the City of Seattle. Prior to that, she spent eight years helping to lead the nationally-noted homelessness reduction programs for the State of Utah as the Assistant Division Director of Housing and Community Development (HCD) in the Department of Workforce Services.

As the Director of Homeless Response Teams at HELP of Southern Nevada, Louis oversees the street outreach teams that deliver a multitude of services to the local homeless population. Born in Athens Greece and raised in Las Vegas, Louis was a professional musician until serious substance abuse issues ended his career. Louis eventually found himself homeless on the streets of Las Vegas until he ended up in rehab. After treatment, he went back to school and then on to work in various capacities including substance abuse support, youth programs, and the Mobile Crisis Intervention Team.

Alissa Parrish has more than 13 years of experience in the homelessness field as a direct service provider, HMIS Lead, and HUD TA provider. In her role at ICF, Ms. Parrish works with communities to provide technical assistance often with a focus on HMIS and how it can be leveraged to support the entire homeless response system and the people the system serves. Ms. Parrish specializes in HMIS governance and supports several of HUD’s initiatives including the Homeless Data Analysis Project (supporting HUD’s HMIS Data Lab and HMIS Data Standards), Community Workshops, Data Workgroup, and Regional Teams.

As Director of the Santa Cruz County Human Services Dept., Housing for Health Division, Dr. Ratner brings over 20 years of experience working on housing as a health issue. He previously served as the Supportive Housing Program Director at a community health center in Berkeley, and over 13 years as a Housing Services Director within the Alameda Co. Behavioral Health Dept. In his various roles, Dr. Ratner helped establish two integrated health clinics for individuals and families with histories of housing instability and homelessness, and led efforts to expand supportive housing programs.

Janelle provides leadership, strategic planning, system redesign and data governance to the King County Continuum of Care (CoC) through her position as the Deputy Chief Community Impact Officer for the King County Regional Homelessness Authority (KCRHA). Prior to this work, Janelle spent 15 years working in social services, most recently as the Division Director at Catholic Community Services overseeing a variety of programs - most notably the Housing and Essential Needs (HEN) program of King County. Janelle is a steadfast advocate for housing as a human right, and believes everyone is entitled to a home.

Tara began her journey with Partners for the Homeless (predecessor of Community Alliance for the Homeless, Inc.) in 2000 as a part-time Data Entry Clerk and assistant to the Database Manager. Her show of passion, enthusiasm, and self-motivated characteristics crafted by her many years of service to the community contributed to her now as the CAFTH Homeless Management Information System Director and HMIS Lead for Memphis/Shelby County. Tara’s role is to provide continuous HMIS oversight, support software provider relations, system administration, technical support, data accuracy, and quality staff support to providers for reporting.

Geoff is a Customer Success Senior Project Manager. Before joining the Bitfocus team, he spent over three years as an HMIS system administrator. He is well-versed in compliance, reporting, data analysis, training, and budget management. Geoff has experience as a relational liaison between end-users, administrators, and software vendors and uses these strengths to resolve any database questions or concerns and keep things running smoothly.

As Chief Financial Officer, Daniel oversees financial strategy and operations at Bitfocus. With over ten years of financial management experience in software companies and financial institutions, Daniel is passionate about developing data-driven approaches to guide strategic investments and drive sustainable growth. Before joining Bitfocus, Daniel led financial due diligence and post-merger integration for software mergers and acquisitions. His prior experience also includes advising on financial process effectiveness for clients in the technology and financial sectors.

As a Customer Success Account Manager on the Customer Success team, Clay Boykin brings over four years of experience as the HMIS Lead for the Louisiana Balance of State Continuum of Care. In this role, Clay was responsible for overseeing the development and administration of the largest geographic HMIS in the state of Louisiana. Clay also has a strong understanding of CoC policy pertaining to Coordinated Entry and developed and maintained the CoC’s prioritization list. Additionally, Clay is considerably experienced in writing federal grant applications.

As a Senior Data Analyst on the Data Services Team, Thomas Brittain uses SQL, LookML, and Python to create custom reporting systems, analytic tools, and machine learning models to help individuals and communities transform their data into actionable insights. Thomas is unwaveringly driven to end homelessness. He is active in machine learning communities, regularly contributes to open source projects, and teaches Python to anyone who will listen. He has many years of experience and is passionate about using data to do more than check a box.

As Chief Technology Officer, Nate Brown leads our Engineering, Data Services, and Product Management teams, bringing 20 years of experience in software engineering and delivering enterprise-ready SaaS platforms. Most recently, Nate served as the VP of Technology for a leading business management software company, where he led the development and implementation of appointment scheduling solutions that supported major testing, treatment, and vaccination efforts during the COVID-19 pandemic.

As a Senior Project Manager on the Professional Services team, Grant brings over five years experience of CoC leadership - managing projects for the lead CoC/HMIS agency in Memphis, TN. Most recently, during his time as the CoC Care Planning Director at Community Alliance for the Homeless, Grant was a pivotal part of securing CoC and YHDP grants, and led a team that assisted over fifty partner agencies and providers throughout the Memphis area. He leverages this experience to partner with Bitfocus customers, enabling all to achieve success through efficient, solutions-oriented project management.

Amanda Flores is a Customer Success Account Manager at Bitfocus, and brings expertise in regulatory compliance, software training, data analysis, and HMIS leadership to the role. She has been in the human services industry since 2012, with experience in multiple areas of HMIS. As the HMIS Lead in San Antonio, Texas, she led a huge clean-up project that included code migration and updating of the HMIS, resulting in improved data quality overall. Amanda has experience in coordinated entry, CoC Governance, customer service, and technical support, which enables her to partner with our clients and solve issues effectively.

As a Project Manager on the Professional Services team, Scott brings three years of HMIS experience, and eight years of experience as a systems analyst in education and non-profit settings. Prior to joining Bitfocus, Scott worked at the CoC and HMIS lead for Memphis/Shelby County - Community Alliance for the Homeless. While there, his responsibilities included operationalizing a new HMIS, implementing a data quality plan, and moving data into the open.

As the Data Analyst on the Data Services team, Sarah coordinates reporting needs with internal teams as well as customers by building custom and native dashboards and supporting teams on reporting projects. Sarah has been in the human services field for over two decades. Her expertise lies in regulatory compliance, reporting, data analysis, system administration, HMIS, 211s, and other call centers. Before Bitfocus, Sarah provided HMIS Customer Support and Quality Assurance as an HMIS System Administrator for the primary CoC of Arizona and domestic violence agency administrator.

As the Technical Support Manager, Harron is the champion for Bitfocus customers. He oversees our Help Desk and monitors customer satisfaction, customer support performance, and resource utilization, ensuring that our customers receive an 11-star customer experience. He has experience in both HMIS and IT, previously serving as the system administrator for a CoC’s HMIS Lead agency, as well as managing logistics, inventory control, and solutions.

As Director of People Operations, Samantha ensures we are building a company people love by hiring and nurturing Bitfocus’ most valuable asset: our team. Samantha has over 15 years of HR leadership experience, with expertise in compliance, employee relations, people management, learning and development, leadership training, and organizational planning. She considers herself an educator and resource to all - focusing on inclusion, engagement, and growing individuals within their teams to perform with excellence and meet personal, professional, and organizational goals.

Keywa is a seasoned communications professional passionate about delivering creative, effective, innovative, and measurable communications solutions. Her experience includes leading communications and public relations to improve measurable outcomes and leading agency collaboration to improve communications and offerings to target audiences. Keywa brings a broad range of expertise in internal and external communications, ranging from strategic planning and branding strategy to publications and event planning.

As President and CEO, Robert owns the Bitfocus company vision. He builds the culture of shared attitudes, goals, behaviors, and values that characterize the Bitfocus staff. He is devoted to driving the development, design, testing, and modification of the Clarity Human Services application in ways that make it the industry frontrunner. With over 30 years in the field of software engineering, he has devoted 18 years to the design of HMIS data systems.

As a Data Engineer on the Data Services team, Fred brings six years of experience in homelessness services. Fred is passionate about developing data tools that are insightful, efficient, and provide actionable knowledge to communities. He has worked as a CoC Data Analyst, and in direct service with people experiencing homelessness. In his community work, he has helped develop coordinated entry systems and developed interactive dashboards using tools like R and Tableau.

As a Senior Project Administrator on the Community Administration team, Lori Mizuno brings 14 years of experience in HIV prevention, public health, and nonprofit management and has worked in the field both nationally and internationally. At AHF, Lori worked on the team that developed a touchscreen platform for community HIV testing across the country at all sites. Most recently, Lori worked for a Social Impact Investment firm and has worked for other nonprofits in strategic communications, mental health, and veterans issues.

As Director of Community Administration, Stacy brings over 20 years of experience working with government and human services to her roles at Bitfocus. Her experience managing complex projects includes consulting with agencies and public entities to assess strengths, refine objectives, manage data, and implement sustainable solutions. Prior to this role, Stacy served as the Lead HMIS System Administrator for Seattle/King County.

As a Senior Project Manager on our Professional Services Team, Sara works with customers on specialized projects from development to completion. Sara is able to create the resources necessary to summarize workflows and present solution comparisons and configuration options using Clarity Human Services. She is an analysis expert and works closely with partners to identify and resolve complex software and business problems. With over 10 years of experience in housing and homeless services, she has extensive knowledge of Coordinated Entry.

As a Senior Interoperability Architect, Eric leads the design, development, and support of data integration tools and resources, including the ClarityHS Data Import Tool (DIT), external APIs, and related features, functionality, and services. Eric spearheads efforts to support and promote secure, standards-based integrations both within our Clarity Human Services SaaS application and more broadly across the HMIS industry. He has deep roots in the homelessness field dating back to 2003 when he administered the Sarasota area’s first HMIS, growing the Continuum, and building lasting community relationships - and is a member of many organizations, holds many certifications with many years of experience.

A subject matter expert in both Clarity Human Services and CoC operations, Manjit serves our Help Desk as a front-line contact to resolve customer inquiries. With previous experience as an HMIS System Administrator, Manjit ensures Bitfocus customers have the resources they need to maintain compliance and achieve system goals. As a long-time previous end-user of Clarity Human Services, Manjit is particularly adept at system configuration and data analytics.

As the Vice President of Operations, Mary oversees our Tech Support, Learning & Development, and Communications teams. Her expertise lies in HUD CoC Program compliance, coordinated system design, strategic planning, and data-driven policy development. With over 13 years of experience in research, policy, and nonprofit work related to homelessness, Mary approaches organizational leadership at Bitfocus with context and nuance.

Eva is our Customer Success Manager on the Customer Success team. Her work in the Health and Human Services community began in 2008, and specifically with HMIS in 2010. She has vast experience in information systems, knowledge management, HMIS project management and leadership, and federal requirements and reporting, with over eight of those years serving as the HMIS System Administrator and CoC Lead agency for El Paso County/Colorado Springs. She enjoys evaluating business processes and identifying process improvements. Her background allows her to understand the challenges and opportunities our customers have and be a great resource.

Emma is a Customer Success Account Manager, also known as a Bitfocus BFF by her customers. She has over six years of experience in the homelessness field and nine years in the social services space. She is a subject matter expert in Clarity Human Services software, continuum of care activities, and data analysis. In her previous role on the Professional Services team, she engaged in system management, quality assurance, data analytics, and system configuration to meet local client objectives. Through sharing her knowledge, she has empowered many of our customers to achieve data-driven results.

As Director of Data Services, Jim serves as the primary technical resource in developing and maintaining our data services and infrastructure, creating tools to help customers turn data into actionable insights. Jim also spearheads all data analytics innovation, including the configuration, customization, and platform maintenance, and oversees the data integration team that helps customers migrate from legacy systems to the Clarity Human Services application. Jim has over 20 years of experience in data warehousing, data integration, database administration, database development, and software development, with over 13 years focused primarily on HMIS Data Integration.

As a Senior Project Manager on our Professional Services team, Marti leads complex projects and a team of project managers dedicated to using technology and data to end homelessness. As a subject matter expert in Outreach and the Customer Portal, Marti has been instrumental in rolling these new products out and helping communities maximize the impact on their homeless response systems. Marti brings over 10 years of experience in homeless services in various roles, including direct service, program management, and system administration.

As a Customer Relationship Manager on the Customer Experience Team, Diane is a true advocate for the success of all customers. She works directly with customers to ensure inter-departmental efficiency and provides upper-level customer support when needed. She guides them through the contracting phase, implementation phase, and provides ongoing support, ensuring that all needs are addressed. Diane is also the lead coordinator of the annual Clarity Connect conference, which is the official Bitfocus live Clarity Human Services training and networking event.

As a Senior Data Analyst on the Data Services team, Michael has a specialty in configuring complex data pulls. Michael works closely with customers, stakeholders, and across Bitfocus teams to make recommendations on potential areas of improvement based on analysis of data and system performance. Michael has extensive experience in Process Optimization and Production Management, working in roles that require the ability to balance data analytics with asset and resource management to optimize throughput without sacrificing product quality.

Kelly brings 18 years of experience in Nevada’s homeless and human services to her role as a Senior Project Administrator for the state of Nevada. Prior to her role at Bitfocus, Kelly was a leader in the Permanent Supportive Housing world and oversaw the communities largest homeless outreach team. With her various roles in the nonprofit sector, Kelly brings practiced experience in many key areas, including project management, community facilitation, and systems change.

As Vice President of Customer Experience, Tauri oversees our Community Administration, Professional Services, and Customer Success teams, ensuring that we consistently deliver exceptional experiences to our customers. Tauri is skilled at one-on-one coaching with agency management on community leadership, strategic planning, and coordination with community coalitions. In her past, Tauri served as the Lead HMIS System Administrator for the State of Nevada for over a decade, working tirelessly to increase awareness of the CoC activities, and create interest in membership and HMIS participation throughout the community.

As the Chief Operating Officer, Jeff ensures that Bitfocus teams deliver a consistently exceptional experience to our customers. With focused experience in data analysis, performance measurement, and HMIS technical assistance, Jeff contributes heavily to Bitfocus efforts to facilitate local strategic planning, bringing together government, nonprofit homeless service providers, advocates, volunteers, and homeless individuals to ensure each customer’s implementation operates smoothly.

As the Learning and Development Manager, Sean leads all strategic efforts to increase our partners knowledge about Clarity Human Services. He designs, develops, delivers, evaluates, and revises all Bitfocus learning content to create new training initiatives and maintain an updated curriculum database and training records. Sean has a strong background in leading customer relationship initiatives, with expertise in project management, customer service, data transfer projects, training, and QA/testing.

As the Analytics Platform Manager on the Data Services team, Alison oversees the analytics platform releases, ensuring that they are completed accurately and delivered on time. Passionate about data and the details, Alison brings over 10 years of technical experience, with an extensive background in HMIS, having previously served as a Database Business Intelligence Developer and System Administrator of an HMIS database.

As Director of Product, Ryan leads our team of product managers to deliver innovative software that exceeds our customers’ needs. With over 10 years of experience, Ryan has led large distributed teams in providing scalable real-time software solutions across mobile, web, and OS-level projects. He is passionate about driving meaningful improvements to our software and the HMIS space by operating at the confluence of data and mission-driven development. His prior experience includes founding multiple software, and hardware-based start-ups focused on environmental and social impact.

As a Project Manager on the Professional Services team, Ashley brings seven years of HMIS leadership experience and expertise in various federal assistance programs. She has a passion for leveraging data and technology to address complex social issues and maximize coordination across systems of care. Prior to joining Bitfocus, Ashley was the HMIS Manager for the CoC and HMIS Lead for the Tampa/Hillsborough County CoC. Ashley also has valuable past experience with direct services and nonprofit leadership through managing permanent supportive housing and serving as president for the National Alliance on Mental Illness (NAMI) in Hillsborough County, FL.