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Matt Richard

Customer Success Project Manager

Matt Richard

Kittredge, CO

mattr@bitfocus.com

Matt Richard

Customer Success Project Manager

Matt is a Customer Success Project Manager with the Customer Success team. In this role, he proactively engages with customers, removing friction points and growing lifetime value. Matt has been in the human services industry since 2011 and has a broad range of expertise in the homelessness and associated data systems/requirements industry. He has created comprehensive dashboards and visualizations related to clients with enrollments in the statewide Colorado HMIS implementation and created monitoring tools that helped gauge the performance of the CoC & ESG funded projects in the Metro Denver Continuum of Care. Most recently, Matt spent nearly three years as an HMIS admin for the Metro Denver Continuum of Care, helping increase HMIS participating agencies by close to 100% from 2018 to 2021. He holds a Bachelor’s degree in Public Health from Indiana University, Bloomington.

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And I urge you to please notice when you are happy, and exclaim or murmur or think at some point, “If this isn’t nice, I don’t know what is.”

Kurt Vonnegut