Fair Oaks, CAemman@bitfocus.com
Emma is a Customer Success Account Manager, also known as a Bitfocus BFF by her customers. She has over six years of experience in the homelessness field and nine years in the social services space. She is a subject matter expert in Clarity Human Services software, continuum of care activities, and data analysis. In her previous role on the Professional Services team, she engaged in system management, quality assurance, data analytics, and system configuration to meet local client objectives. Through sharing her knowledge, she has empowered many of our customers to achieve data-driven results. Emma has also been a part of our Help Desk team, where she provided support and resolution for over 3300 Clarity Help Desk tickets for issues ranging from system administration, system configuration, coordinated entry, compliance, HUD Data Standards, data analysis, data correction, training, quality assurance, system testing, troubleshooting, end-user support, special projects and more. She has been the HMIS point person for the largest homelessness service provider in Marin County assisting leadership and 25+ end-users in all areas of database support. Emma has a Bachelor’s degree in Natural Sciences from UC Davis.
The greatest glory in living lies not in never falling, but in rising every time we fall.