Fair Oaks, CAemman@bitfocus.com
As a Project Manager on the Professional Services Team, Emma provides daily system, administrative, and operational support to Bitfocus customers. A subject matter expert in Clarity Human Services software and continuum of care activities, Emma is well-equipped with the knowledge necessary to empower our customers to achieve data-driven results. Emma advises customers on federal and local requirements, as well as Clarity Human Services functions and solutions. She engages in system management, quality assurance, data analytics, and system configuration to meet local client objectives. She has five years of experience in the homelessness field and eight years in the social services space. Emma has provided support and resolution for over 3300 Clarity Help Desk tickets for issues ranging from system administration, system configuration, coordinated entry, compliance, HUD Data Standards, data analysis, data correction, training, quality assurance, system testing, troubleshooting, end user support, special projects and more. She has been the HMIS point person for the largest homelessness service provider in Marin County assisting leadership and 25+ end users in all areas of database support. Emma has a Bachelor’s degree in Natural Sciences from UC Davis.
The greatest glory in living lies not in never falling, but in rising every time we fall.