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Harron Griffin

Technical Support Manager

Harron Griffin

Upper Marlboro, MD

harrong@bitfocus.com

Harron Griffin

Technical Support Manager

As the Technical Support Manager, Harron is the champion for Bitfocus customers. He monitors customer satisfaction, customer support performance, resource utilization and other key metrics, ensuring that our customers receive an 11-star customer experience. Harron develops and implements policies, tools, and other resources that streamline interaction and facilitate the delivery of continuously exceptional experiences. He also collaborates with the Learning Coordinator in the prioritization, development, and distribution of Training and Learning content. All-in-all, Harron leads the charge when it comes to customer satisfaction. Harron has an extensive background in HMIS, having served as system administrator for his CoC's HMIS Lead agency. He also has a technical background, including expertise in logistics, inventory control, and supporting countless IT solutions. He holds a Bachelor's degree in Information Systems Security, and an AAS in Software Applications and Programming. This combination of technical and practical experience lends to Harron's incredible problem-solving abilities and capacity to connect with customer needs. Harron also proudly holds a Six Sigma Green Belt.

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The heart of humanity is as deep water and one with understanding can draw it out.